Shipping Policy

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 At Yellows & Whites Pvt. Ltd., we ensure safe, hygienic, and timely delivery of our pasteurised liquid egg products and other egg-based food items. Since our products are perishable, we follow strict guidelines to maintain their quality and freshness during transit.

Shipping Policy – Yellows & Whites Pvt. Ltd.

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At Yellows & Whites Pvt. Ltd., we are committed to delivering our pasteurized liquid egg products and other egg-based food items safely, hygienically, and on time. Since our products are perishable, we take special care to maintain their freshness and quality throughout the delivery process.

1. Shipping Locations

Nagpur (Local Delivery)

• We currently provide home delivery only in Nagpur.
• Orders are processed and delivered within 24-48 hours of confirmation.

Outstation Orders (Other Cities)

• We are in the process of expanding to metro cities and will be available soon.
• For bulk or special orders outside Nagpur, contact us at ask@yellowsandwhites.in for details.

2. Shipping Charges

• Free delivery on orders above ₹499.
• Orders below ₹499 will be charged a flat delivery fee of ₹49.
• Bulk or special orders may have separate delivery charges based on location and quantity.

3. Order Processing & Dispatch

• Orders placed before 12 PM will be processed for delivery on the same or next working day.
• Orders placed after 12 PM will be processed the next working day.
• We do not dispatch orders on Sundays and public holidays.

4. Delivery & Handling

• Our products need cold storage, so they are shipped in temperature-controlled packaging to maintain freshness.
• Once your order is delivered, refrigerate immediately to ensure maximum shelf life.
• Our delivery team follows strict hygiene protocols while handling orders.

5. Order Tracking & Updates

• You will receive a confirmation email/SMS after placing your order.
• Delivery updates will be shared via SMS, email, or WhatsApp.

6. Delivery Issues & Returns

Since our products are perishable, we follow a strict no-return policy after delivery. However, if there is an issue with your order, we will do our best to resolve it:

• If your order is delayed – Please contact us at ask@yellowsandwhites.in with your order details.
• If your product is damaged on arrival – Report the issue within 2 hours of delivery with clear pictures at ask@yellowsandwhites.in.
• If delivery is unsuccessful due to incorrect address or unavailability – The order will not be refunded, so kindly ensure your shipping details are correct before placing an order.

7. Bulk & Business Orders

• For bulk, distributor, or business orders, please write to us at founder@yellowsandwhites.in. We provide customised shipping solutions for large orders.

8. Contact Us

For any queries related to shipping, delivery, or tracking, reach out to us at:

• 📩 Email: ask@yellowsandwhites.in
• 📍 Instagram: @yellowsandwhitespvtltd